Product Suite

Supply Chain Glossary - Q

quality tree

An analytical tool that visualizes that quality is composed of four layers of achievement: (1) inspection, (2) process measurement and improvement, (3) process control, and (4) design for quality.

A three-pronged approach to managing quality proposed by Joseph Juran. The three legs are quality planning (developing the products and processes required to meet customer needs), quality control (meeting product and process goals), and quality improvement (achieving unprecedented levels of performance). Syn: Juran trilogy.


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