Product Suite

Supply Chain Glossary - S

Supply Chain Glossary - S

server address

The Internet address of a server.

Sometimes used to describe those activities that support the production or distribution functions in any organization, such as customer service and field service.

1) Design characteristic that facilitates the easy and efficient performance of service activities. Service activities include those activities required to keep equipment in operating condition, such as lubrication, fueling, oiling, and cleaning. 2) A measurement of the degree to which servicing of an item will be accomplished within a given time under specified conditions. See: maintainability. 3) The competitive advantage gained when an organization focuses on aspects such as the speed and courtesy in which customer complaints and questions are answered, following up with customers after the sale to ensure satisfaction, and offering on-site service for product repairs.

A service analysis method that allows service designers to identify processes involved in the service delivery system, isolate potential failure points in the system, establish time frames for the service delivery, and set standards for each step that can be quantified for measurement.

A business strategy in which a company outsources certain products and services from another company. The company prefers to concentrate on its core business rather than expending resources on the outsourced item.

Test Country