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Demand Solutions Global Support

Demand Solutions has supported thousands of end users in more than 70 countries. We have seven global support centers including the United States, the United Kingdom, Canada, Australia, South Africa, Mexico and China in addition to local support.

As a Demand Solutions customer, you will receive world-class customer support:

• Unlimited phone, email and web-based support
• National and regional user group activities
• “Town meeting” gatherings of local users
• Refresher training classes
• System and process audits

 

Professional Services

Demand Solutions realizes that each implementation has a unique set of needs and challenges. So that’s exactly how Demand Solutions provides support – on an individual company basis.

Our proven implementation methodology begins with a template that we adapt to meet the needs of each company we work with. The result is an astonishingly timely and effective implementation, and a business process that’s built around the flexible Demand Solutions toolkit.

A typical implementation includes:

• Project definition
• Current process discovery
• Process definition, design and documentation
• System architecture
• Supply chain process modeling
• Data mapping
• Data analysis and data scrubbing
• Introductory training classes
• Advanced training classes
• Conference room pilots
• “Go live” support

Other service offerings:

• Company-specific implementation design, support and documentation
• Custom on-site training classes
• Demand Management, Supply Chain Management and Sales & Operations Planning Process design
• Implementation audits
• Customizations

 

Training Schedule

Click on a class title for the description of that class.

Demand Solutions 2010 Training Schedule
	DS FM Fundamentals	DS FM Advanced	DS RP
March	9-10	11-12
April	13-14		15-16
May	11-12	13-14
July	20-21		22-23
August	10-11	12-13
October	12-13		14-15
November	9-10	11-12
December	7-8		9-10

The training classes for Forecast Management ( FM Fundamentals and FM Advanced) and the training class for Requirements Planning ( DS RP) are two full days in length. Demand Solutions Sales & Operations Planning (S&OP) training classes will be offered upon request.
The fee is $1,300 per course per person.

(US only)

This schedule is subject ot change. Please call 1-800-886-3737 for any questions regarding the training classes.

 

2009 Demand Solutions EMEA Training Schedule
	DS FM (Stage 1)	DS FM (Stage 2)	DS RP	DS S&OP	DS Feedback	DS Database Generator
April					21
May	19-21
June		9-10	16-17
July					21	22
August	4-6
September				22-23
October	27-29		3-4
November					17	18
December
Pricing	£1200	£1000	£800	£800	£400	£400

Please contact EMEA headquarters at +44 (0) 20 8770 9320 to register for training.

DS EMEA Training Information