quality, cost, delivery (QCD) or QCD

Key measurements of customer satisfaction. Kaizen activity strives to improve these measurements.

A graphic map of the relationship between the business functions. It shows the inputs and outputs flow across functions. It is useful to show how processes are currently performed, disconnections in processes and proposed processes. Relationship maps show the products and services of a given unit, how work flows through organizational boundaries, and the relationships between functions represented by boxes in the map.


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